More Than Just Logistics: Experience The Headway Difference

The logistics services sector has been evolving to keep up with the demands of import-export and domestic trade. Businesses in the industry are facing more and more intense competition. Thanks to its expert and distinctive logistics services that satisfy Vietnamese and international standards and consistently surpass customer expectations, Headway JSC continues to stand strong and is among the top logistics service providers.

Let's explore the exceptional qualities that set our professional service apart.

1. 1. Core Values-Mission-Vision:

To guarantee that Headway personnel consistently comprehend and operate in alignment with the shared objectives, our organization consistently maintains unambiguous objectives and guidelines for the proper strategic growth of the business. At Headway, we aim to build up a logistics company that delivers high-value-added services to create sustainable benefits for customers, employees, and shareholders.

• At Headway, we aim to build up a logistics company that delivers high-value-added services to create sustainable benefits for customers, employees, and shareholders.

• At Headway, we aim to become one of Vietnam’s top logistics companies by providing customers with exceptional value-added services, while striving to maintain high speed and agility to adapt to changes in a business environment.

• At Headway, the management team commits to bringing below value to clients, employees, and shareholders:

Implementing a policy of transparency, fairness, and democracy.

Pursuing constant self-evaluation and improvement.

Committing high responsibility for services provided to customers.

Performing a great spirit of responsibility and dedication in business.

Conducting business with win-win cooperation.

2. 2. Promote the development of diverse products and services:

• Optimal solution for all supply chains: Headway fully meets and exceeds the expectations of each customer. We accompany and listen to each specific need, analyze it, and provide optimal solutions for each customer. Headway proactively identifies and assesses risks and advantages for each request to optimize logistics for customers' supply chains. We provide comprehensive products, from transportation to storage and distribution.

• Live Tracking: always apply advanced technology to smart logistics and keep up with the trends of the times to help control and best meet all customer needs. With the system integrated into the Headway website, the superior interface helps customers control shipment status accurately, creating peace of mind anytime, anywhere.

• 24/7 help support: Headway's excellent staff and experts will always listen and take care of customers throughout. We also have an after-hours support hotline: (+84) 909545431.

• Customer Commitment: the whole purpose of transportation is to ensure our commitment to customers. The promise of service is always fulfilled as we commit. Headway is one of the leading partners of shipping lines in the world that can make arrangements to suit each customer's requirements. In addition, our shipping liability insurance helps customers feel secure about all the products and services we commit to.

3. 3. The development of a successful marketing department:

Headway always invests and strengthens its marketing network to help attract revenue and bring the Headway brand closer to customers and partners. Marketing activities also help understand the market and come up with many different ideas. Marketing is the key to helping Headway connect, develop, and maintain a strong position in the market.

4. 4. Responsiveness and stability amid fluctuations:

Customers always know Headway for their confidence in the quality of service provided. Especially during the challenging time of the COVID-19 epidemic, customers always receive support and a quick response from Headway staff. Headway proactively notifies customers about changes related to goods, and Headway always has backup plans for any problems that arise.

Headway always maintains and develops continuously during the COVID-19 period.

To do this, Headway has a lot of expertise, a thorough understanding of this subject, and the ability to handle any problem. Headway is constantly looking for innovative answers to solve difficult problems. We have a standard handling procedure (SOP) and flexible solutions. Headway's staff is always comprised of industry experts who are continuously professionally trained, thorough, and professional to ensure accompaniment and provide excellent customer service to satisfy all customer requirements.

5. 5. Digital transformation and promotion of process automation:

Globalization causes the economy to constantly grow, leading to more needs for logistics, warehousing, transportation, and other support services... Therefore, Headway always promotes digital transformation, focusing on digitization to improve work processes and eliminate cumbersome intermediary work.

Digitizing processes ensures accuracy, frees up labor, improves and enhances efficiency, and minimizes errors due to employee errors. With the advantage of digitizing the Headway process, it ensures the reliability of accurate, complete, and timely translation quality. This helps Headway lead the way in innovative technology that makes a difference.

5. 6. Partner and supplier management:

Assessing and managing supplier risk is an important part of any organization. Headway always builds a system to closely monitor and evaluate supplier performance to make the most of resources, improve competitiveness, and ensure its sustainable development. Ensuring a reputable supplier also ensures Headway's products and services are available to customers.

5. 7. Human resource development:

Human resources are the most important resource that determines the sustainable development of any business. Headway always strengthens and promotes improving the quality of human resources by training and developing many experts to contribute to process development and product optimization. Employees are sent to continuous training to improve the quality of service to customers and, together, best accomplish the common goals of the organization.

Source: https://www.logisticstransportationreview.com/vendor/more-than-just-logistics-experience-the-headway-difference-cid-595-mid-56.html